RETURN POLICY

We believe people are happier with plants, and we love watching our plants grow. As with all living things, no two plants are alike, so there will be some natural variation in size, shape, and other characteristics. We make every effort to bring you a plant that as closely as possible matches the plant as it appears on our website, in the size you have chosen, and has a good potential to happily grow in your home.

If, in the unfortunate scenario that a plant is damaged or in poor condition upon arrival, please contact us within 24hrs of receiving the plant, and we will do out best to resolve the issue that satisfies both parties. In addition to that, if you have questions about your plant at any point or just not sure if it is doing something good or bad, simply contact us through Instagram/Facebook @floraurbanafergus or email us at info@floraurbana.ca and we will try our best guide you to the right direction.

Please note that in order to be eligible for a refund the plant must not have been replanted, damaged, neglected, or modified in any way, shape, or form. We must be contacted within 24hrs with pictures of your plants arrival in order to qualify for a refund. 

DAMAGED PLANTS

Despite our best efforts to protect plants with careful packaging, they are placed in the temporary care of logistics services such as FedEx / Purolator to ensure a safe delivery. On occasion, packages are mishandled or exposed to extreme weather conditions. This can lead to plants arriving in bad shape. If this happens to you, don’t worry, we’ll do out best to make it right. Contact us at info@floraurbana.ca with your order number and images of what you received and we’ll do our best to resolve the issue.

Please note that only the component of your order that arrived damaged will be considered for a replacement.

RETURNS & EXCHANGES OF LIVE PLANTS

Due to the perishable nature of living plants and their susceptibility to variable conditions, returns and exchanges are not accepted.